Accessible Services


Everyone is welcome at Cast with every performance open for all people to access. We do have special performances adapted to suit some people's specific needs. If you'd prefer to attend those, you're more than welcome, but we want to say that we aim for a gold standard in accessibility so that everyone can enjoy the theatre together. 

Cast is located on Sir Nigel Gresley Square, and has easy access to all our guests. There is a lift facility to all levels of the building and the box office has a lowered desk and hearing loop installed for customers use.

We are proud to feature on Disabled Go, an accessible guide that provides in-depth information about our accessibility, which you can refer to here:

For more information on our Changing Places toilet click here.

Carer Tickets

Carer Tickets are available free to anyone in need, without the requirement of proof. We want to deliver a gold standard of accessibility in the arts. For us that means treating people with dignity. Not every disability is visible, and in many cases, not recognised with any form of paperwork. This way, more local people living their lives with dementia, poor mental health, autism, chronic pain – you name it - can come to Cast to experience world class arts in their home town with support of a carer. 

Auditorium Access

All Cast's performance spaces are wheelchair and lift accessible. Boxes A, B and D are wheelchair accessible, but Boxes C, E and F have steps to access them. Row I is the only row which is wheelchair accessible. After that it’s a step per row down towards the stage (1 step to Row H, 2 steps row G etc). In the Main and Second spaces' there is an infrared show relay installed for customers with hearing aids, the box office can also provide headsets to amplify the sound level. Please note that unfortunately at the moment this service is currently unavailable - please chat with a member of the Front of House team about alternative options. In addition there is a full induction loop installed in the Main Space. Late comers booths are available on the ground floor of the Main space for those who arrive late, and also can be used by customers who may otherwise find it hard to be in close proximity of others. 

Steps in the Main Space


AA, AB and A are 8 steps down.

B is 7.

C is 6.

D is 5.

E is 4.

F is 3.

G is 2.

H is 1.

I is on the flat.

J is 1 step up.

K is 2 steps up.


3 steps down to box E and C.

3 steps up to A.

6 to B.

9 to C.

12 to D.

15 to E.

18 to F.

21 to G.


BSL, Captioning and Audio Description

Cast provides accessible performances across the year.

Audio described performances for customers with visual impairments with a touch tour preceding the show to help fully visualise the set.

BSL interpreted performances with a signer on stage.

Relaxed performances which have been specifically tailored for those with dementia, learning disabilities or other sensory needs.

Captioned performances which displays the spoken word on a screen next to the stage similar to subtitles.


Doncaster has the largest deaf community outside of London and Cast is proud to offer the UK's only fully BSL intergrated pantomime. This means that there is a character on stage translating all the spoken word into BSL, who gets stuck into to the story, not just positioned at the side of the stage. In every scene in every performance there will be signing. So if you're deaf or need a little help following the story and want to look for visual queues - this is your show! 

Captions are subtitles which appear on screens at the side of the stage and display all the words and songs in the show. If you are deaf or hard of hearing you will be able to follow what's going on throughout. Our captioned performance for our 2019 pantomime Cinderella is Saturday 7 December at 2pm.

The Audio Described performance for our 2019 pantomime Cinderella is Saturday 7 December at 2pm and includes a Touch Tour. The Touch Tour is before the show and gives you the chance to touch the set, costumes and props. Our audio describer will tell you through headphones the action on stage during the parts where there are no words. 

More information on our Relaxed Performance can be found here. The Relaxed Performances of Cinderella  will be:

Wednesday 11 December at 10am (Special Needs Schools)

Friday 13 December at 2pm (Dementia Friendly) 

Friday 13 December at 6pm (Families)