Access

Cast is located on Sir Nigel Gresley Square, and has easy access to all our guests. There is a lift facility to all levels of the building and the box office has a lowered desk and hearing loop installed for customers to use.

The toilets are on both levels at the back of the foyer, on the right hand side of the main auditorium with two accessible toilets on the ground level and one upstairs which can be accessed by lift. There is also a Changing Places toilet with a fully adjustable adult sized changing bench, shower unit and ceiling track hoist. 

Additionally, there are at least two accessible toilets with space for one disabled person with a small chair in both ladies toilet blocks (four downstairs, two upstairs), and our accessible toilets on the ground and second floors have a baby change facility with space for up to two carers.

Cast is supportive and accepting of audience members with autistic spectrum conditions, sensory and communication disorders or anyone neurodivergent, during all our performances throughout the year. Get in touch if you need any additional support during your visit, such as the story explaining before you come.

If new places cause anxiety or take a bit more planning, we'd be happy to offer a familiarisation visit and show you around. Please contact our Duty Management team on dutymanagers@castindoncaster.com, call 01302 303959 or pop in and we'll get it arranged for you.

Our ear defenders are ideal for anyone with Autism and sensory processing issues who are sensitive to noise and certain sounds. We have adult and child ear defenders available and are free to hire. Please ask at the Box Office when you arrive for ear defenders.

• Boxes A, B and D are wheelchair accessible.
• Boxes C, E and F have steps to access them.
• Row I is the only row which is wheelchair accessible. After that it’s a shallow step per row down towards the stage (eg. 1 step to Row H, 2 steps to row G etc). 

For some shows (usually plays or musicals) the boxes can be restricted view. 

We are no longer able to accept mobility scooters into the auditorium, you are welcome to arrive on a scooter, but you will need to transfer to a seat to watch the performance.

There is no lift to the circle on the left side (Box E & F side) of the auditorium.

The seats on the right-hand side of the auditorium (from seat 1) are on the same side as the toilets. Seats on the left side of the stalls are on the same side as the bar.

The Main Space seats are the following widths:

Stalls & Circle: Standard seat cushions: 46.4cm (46cm between the armrests)

Boxes: A, B, C & E seats cushions: 48cm

D & F seat cushion 44cm (42.5cm between the armrests)

We have bariatric chairs available subject to availability in certain areas of the auditorium. Please speak to the box office about these when you make your booking. 

Recommended weight capacity: 35 stone
Seat width: 720mm
Seat depth: 585mm
Seat height: 490mm
Backrest width: 640mm
Backrest height: 390mm

We’re inviting D/deaf, disabled, and neurodivergent audience members, artists, and community members to join our Access Focus Group at Cast. This group helps shape how we make our building, performances, and experiences more accessible and inclusive. Your voice matters—help us make Cast a welcoming space for everyone. If you would like to join the group email Nic Doyle or call 01302 303959.

Our Social Story is a short, easy to use guide that will help you go through your visit to Cast, step by step, from entering the building to leaving.

Click here to view the social story.

We have a limited number of booster seats for both adults and children. These are available on a first come, first served basis. Please speak to the front of house team when you arrive for your visit.