Privacy Policy

Doncaster Performance Venue Ltd is a private company limited by guarantee (CRN  7980160) and an independent charity registered in England and Wales (Number 1148432) 
Doncaster Performance Venue Ltd (ICO registration ZA081745) is the Data Controller for any personal information we process. 

For this policy “we”, “us”, “our” and “Cast” refer to Doncaster Performance Venue Ltd.

Cast is a part of Doncaster Culture and Leisure Trust (DCLT). All matters relating to staff recruitment, employment, and the management of staff personal data are handled by DCLT as the data controller (ICO registration ZB108242) and subject to their Privacy Policy. 

If you have any questions about this policy, please: 

Email: hello@castindoncaster.com 

Write to: Cast, Waterdale, Doncaster, DN1 3BU

Telephone: 01302 303959 

If you have any questions about recruitment data, please contact info@dclt.co.uk. 

We collect your personal information when you: 

• Visit our website
• Create an online account
• Purchase tickets or other items from us
• Donate or pledge a legacy
• Attend an event
• Participate in our Take Part (Participation) programme
• Participate in artist development or creative learning programmes and activities
• Listed as an emergency contact
• Subscribe to our newsletter
• Visit our website or premises
• Take part in audience research
• Enter a competition
• Ask us to send you information
• Supply goods or services to us
• Pay us for goods or services
• Apply for a job or paid opportunity
• Apply for work experience
• Apply to volunteer with us

Contact us by email, phone, or in person 

We collect and store the following types of data:

• Title, first name and last name
• Contact details including organisation/company name and job title (if appropriate), postal address, email address, and telephone number(s)
• First name and last name of participant and parent/guardian/carer where required
• Contact details of participant including postal address, email address and telephone number(s) and parent/guardian/carer where required
• Emergency/Next of Kin contact first name, last name, telephone number(s), and relationship to participant
• Date of birth and age
• Gender, gender at birth, place of birth, and nationality
• School/place of education name, address, email address(s), headteacher first name and last name, teacher first name and last name, school year, and school group
• Communication preferences and interests
• Membership level
• Ticketing, membership, and/or donation history
• Transaction history including billing and payment card information (fist six and last four digits and expiry date)
• Bank details including account name, number, and sort code if you set up a direct debit with us
• Gift Aid declaration
• VAT and Tax numbers
• Record of goods/services provided
• Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
• Technical information gathered when you visit our website; including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Our website uses “cookies” to store information about how it's used, helping us improve services, analyse activity, and support transactions. Cookies are small text files saved by your browser that enhance your experience by remembering preferences or user details. You can choose whether to accept cookies on your device. Read our full Cookie Policy here.

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects, or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control Cast permission to access information via social media platforms.

Under data protection law, certain types of data are considered sensitive, and as such, require extra protection. We only collect this type of information when necessary.

This includes health information (if supplied) related to your booking or membership such as access need, allergy, or dietary requirements (for you or your party). 

We may also collect health information if you have been involved in an incident, for example an accident, while at Cast.

We sometimes request sensitive personal data in our audience and members surveys (such as race, ethnicity, and sexual orientation) to help us with our diversity monitoring and funder reporting. This data is not obligatory to provide, is analysed anonymously, and not linked to individual customer records.

Occasionally, we receive information about you from third parties. For example, we may use third-party research providers to obtain general information about our audience using publicly available data to better understand interests and demographics.

We will use your information for the purposes listed below under one of the following lawful bases:

• Performance of a contract between us and you
• Your consent (where we need it)
• To comply with a legal obligation
• Our legitimate interests (except where such interests are overridden by the interests, rights, or freedoms of the individual)

The ways in which we use your data are listed below:

• Inform you about our productions, visitor experiences, fundraising, education work and other products and services when you sign up to our mailing list via Cast or a third party
• Keep a record of the relationship we have with you and how you wish to be contacted
• Ensure we cater for any specific needs you may have such as allergies or dietary or access requirements
• Inform you of any change to or provide more information about a booking, visit, or membership    
• Deliver membership and corporate partner benefits
• Send you a gift (such as a gift voucher, or membership) bought by another person
• Analyse your personal information to create a profile of your interests and preferences so that we can contact you with information most relevant to you
• Process and record donations and payments
• Process and record Gift Aid claims
• Thank our donors and supporters
• Manage guest lists for Cast events
• Help us with reporting and analysis for our own business needs, and those of our funding partners
• Undertake customer and membership research
• Undertake academic research
• Profile ticket bookers and donors to inform future fundraising approaches
• To create secure, anonymised audience groups on platforms such as Meta (Facebook and Instagram)
• Research prospective donors including undertaking wealth screening
• Administer prizes for competition winners
• Target, measure, and understand the effectiveness of any advertising we do
• Respond to queries, complaints, and feedback received via post, email, telephone, social media, or in person
• Use your image to promote our work to funders, supports and the public via media and social media
• Archive photographs and video for heritage purposes
• Promote our work to funders, supporters, and the public via media and social media outlets
• Ensure compliance with policies, procedures, and laws
• Maintain the security of property and individuals in and around our building using CCTV footage

Cast will never sell, rent, or trade your personal data to third parties for marketing purposes. 

We may ask your consent to share information with artistic collaborators involved in a show you’ve attended. 

In some cases, we work with trusted service providers (e.g. ticketing platforms, email software, marketing support), who act as data processors on our behalf. These organisations are contractually obliged to protect your information. 

We sometimes use Meta’s Custom Audience tools to reach people who have already engaged with us. You can read more about how Meta handles this data here. 

We take security seriously and have measures in place to protect your personal data from unauthorised access, accidental loss, or misuse. 

Access to your information is limited to those who need it for legitimate business purposes. All staff are trained in data protection and confidentiality. 

In the event of a suspected data breach, we have procedures in place and will notify you and the Information Commissioner’s Office (ICO), where required by law. 

We retain personal data only for as long as necessary to fulfil the purposes we collected it for – including legal, accounting, and reporting requirements. 

To learn more about our specific retention periods, please contact us at hello@castindoncaster.com. 

Under data protection law, you have rights including: 

• Your right of access: you have the right to ask us for copies of your personal information.
• Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right related to automated decision-making including profiling: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. 

Where you have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact hello@castindoncaster.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to. 

If you wish to opt out of postal mailings, please contact hello@castindoncaster.com. 

If you wish to make a complaint about how we are using your data, please email contact hello@castindoncaster.com. 

Where you take the view that your personal data is processed in a way that does not comply with the UK GDPR, you have a specific right to lodge a complaint with the Information Commissioner’s Office (ICO). They will then inform you of the progress and outcome of your complaint. 

ICO website: https://www.ico.org.uk

We may update this policy periodically. Any significant changes will be posted on our website, and we may notify you by email. 

Last updated 02 September 2025