Supporting Your Visit



We enjoy welcoming everyone to Cast and we've come up with a few small ways to make sure your visit is extra special. 

Everyone is welcome at Cast and we aim to make every performance open for all people to access. We do have special performances adapted to suit some people's specific needs. If you'd prefer to attend those, you're more than welcome, but we also believe everyone should be able to share the theatre together at any performance

Need extra help? Let us know about your specific needs and we'll do our best to meet them. Please contact or call 01302 303959 for an informal and discreet chat. 


Social Story

We've put together a handy and easy to use guide that we call our Social Story. This is a short guide that will help you go through your upcoming visit to Cast, step by step, from entering the building to leaving. You can look at our Social Story by clicking here.





Toilets are a big factor when planning a trip. We love loos, and we do our best to make sure that even at busy events you can always find a toilet that meets your needs.

The toilets are on both levels at the back of the foyer,  on the right hand side of the main auditorium with two accessible toilets on the ground level and one upstairs which can be accessed by lift. There is also a Changing Places toilet with a fully adjustable adult sized changing bench, shower unit and ceiling track hoist. Additionally, there are at least two accessible toilets with space for one disabled person with a small chair are in both ladies toilet blocks (four downstairs, two upstairs), and our accessible toilets on the ground and second floors have a baby change facility with space for up to two carers.

Learning disability, autistic spectrum condition, sensory and communication disorders

Cast is supportive and accepting of audience members with autistic spectrum conditions, sensory and communication disorders or learning disabled people during all our performances throughout the year. Get in touch if you need any additional support during your visit, such as the story explaining before you come.

Familiarisation Visits

If new places cause anxiety or take a bit more planning, we'd be happy to offer a familiarisation visit and show you around. Please contact our Box Office Manager Emily Graham, or pop in and we'll get it arranged for you.

Ear Defenders

Our children's ear defenders are ideal for children with Autism and sensory processing issues who are sensitive to noise and certain sounds. Please ask at the Box Office when you arrive for ear defenders.

More Information

We're proud to feature on AccessAble, an accessible guide that provides in-depth information about our accessibility, which you can refer to here.

Cast is located on Sir Nigel Gresley Square, and has easy access to all our guests. There is a lift facility to all levels of the building and the box office has a lowered desk and hearing loop installed for customers use.

If the theatre becomes overwhelming, ask us about our Access Booth - you can still watch the performance, but in a private environment away from the main auditorium.

Carer Tickets & Access Membership

Carer Tickets are available free to anyone in need, without the requirement of proof. Not every disability is visible, and in many cases, not recognised with any form of paperwork. This way, more local people living their lives with dementia, poor mental health, autism, chronic pain – you name it - can come to Cast to experience world class arts in their home town with support of a carer.

Carer tickets can be booked by joining our Access Membership here

Our Access Membership is a free scheme for those with access needs which enables us to support your visit. Once you take out a membership you can-

  • Book our wheelchair spaces online
  • Access companion tickets if required
  • Receive the latest information around access performances

Upon signing up you will need to discuss your access needs with our box office team (you will receive an email asking about your needs), your membership will then last for three years unless your circumstances change.

Auditorium Access

All Cast's performance spaces are wheelchair and lift accessible. The seats on the right hand side of the auditorium (from seat 1) are on the same side as the toilets. Seats on the left side of the stalls are on the same side as the bar. 

Main Space Auditorium Seat Measurements 

The Main Space seats are the following widths:

Stalls & Circle

Standard seat cushions: 46.4cm (46cm between the armrests)


A, B, C & E seats cushions: 48cm

D & F seat cushion 44cm (42.5cm between the armrests)

BSL, Captioning, Audio Description & Touch Tours 

Cast provides accessible performances across the year, click here for more information on future accessible performances.