Accessible Services



Everyone is welcome at Cast with every performance open for all people to access. We do have special performances adapted to suit some people's specific needs. If you'd prefer to attend those, you're more than welcome, but we want to say that we aim for a gold standard in accessibility so that everyone can enjoy the theatre together. 

Cast is located on Sir Nigel Gresley Square, and has easy access to all our guests. There is a lift facility to all levels of the building and the box office has a lowered desk and hearing loop installed for customers use.

We are proud to feature on Disabled Go, an accessible guide that provides in-depth information about our accessibility, which you can refer to here:

If the theatre becomes overwhelming, ask us about our late comers booths - you can still watch the performance, but in a private environment away from the main auditorium.

Carer Tickets

Carer Tickets are available free to anyone in need, without the requirement of proof. We want to deliver a gold standard of accessibility in the arts. For us that means treating people with dignity. Not every disability is visible, and in many cases, not recognised with any form of paperwork. This way, more local people living their lives with dementia, poor mental health, autism, chronic pain – you name it - can come to Cast to experience world class arts in their home town with support of a carer.

Auditorium Access

All Cast's performance spaces have seating areas that are wheelchair and lift accessible. Boxes A, B and D are wheelchair accessible, but Boxes C, E and F have steps to access them. Row I is the only row which is wheelchair accessible. After that it’s a shallow step per row down towards the stage (eg. 1 step to Row H, 2 steps row G etc).

Late comers booths are available on the ground floor of the Main space for those who arrive late, and also can be used by customers who may otherwise find it hard to be in close proximity of others. 

There is no lift on the theatre on the left side of the auditorium.

BSL, Captioning and Audio Description

Cast provides accessible performances across the year.

Audio described performances for customers with visual impairments with a touch tour preceding the show to help fully visualise the set. 
In the Main and Second spaces' there is an infrared show relay installed for customers with hearing aids, the box office can also provide headsets to amplify the sound level. Please note that unfortunately at the moment this service is currently unavailable - please chat with a member of the Front of House team about alternative options. In addition there is a full induction loop installed in the Main Space.

Audio described performances are marked with the symbol 'AD' on our webpage. 

BSL interpreted performances with a signer at the side of the stage translating all the spoken word into BSL.

BSL interpreted performances are marked with the two hands symbol on our webpage.


Relaxed performances which have been specifically tailored for those with dementia, learning disabilities or other sensory needs.

Relaxed performances are marked with the symbol 'R' on our webpage.


Captioned performances which displays the spoken word on a screen next to the stage similar to subtitles.
Captions are subtitles which appear on screens at the side of the stage and display all the words and songs in the show. If you are deaf or hard of hearing you will be able to follow what's going on throughout. 

Captioned performances are marked with the symbol 'CAP' on our webpage.